Staff handout
Lessons from the Phantom...
A 3-page handout from Lessons from the Phantom... Print it and keep it where you have these conversations.
What's on it:
- Adaptation, and three kinds of it
- Masking, compensation, control
- Two choices, four positions
- Why they don't just stop
The handout comes by email and on the next page, so you can download it right away.