Staff handout
The Cancellation Conversation
One page handout from The Cancellation Conversation. Print it and keep it where you have these conversations.
What's on it:
- The one rule and the 90-10 rule
- The callback script and the 3 Cs
- The one line, the solutions in order and the close
The handout comes by email and on the next page, so you can download it right away.