Staff handout

Reviews: Answer Every One

A 2-page handout from Reviews: Answer Every One. Print it and keep it where you have these conversations.

Preview of the one-page staff handout

What's on it:

  • When a one-star stops mattering
  • The negative response: four parts, same order
  • When the bad review is flat wrong
  • The positive response: five parts

The handout comes by email and on the next page, so you can download it right away.